German Data Protection Office Data Protection Office Munich - www.deutsche-datenschutzkanzlei.de
We, idcom GmbH & Co. KG, are responsible for this online offer and, as a provider of a teleservice, must inform you at the beginning of your visit to our online offer about the type, scope and purposes of the collection and use of personal data in precise, transparent, comprehensible and easily accessible form in a clear and simple language. The content of the information must be available to you at all times. We are therefore obliged to inform you which personal data is collected or used. Personal data are all information relating to an identified or identifiable natural person.
We attach great importance to the security of your data and compliance with data protection regulations. The collection, processing and use of personal data is subject to the provisions of the currently applicable European and national laws.
With the following data protection declaration we would like to show you how we handle your personal data and how you can contact us:
idcom GmbH & Co. KG
89231 Neu-Ulm Germany
Commercial register no.: HRA 11110
Managing Director: Christian-Andreas Schneider
Phone: +49 731 4037034
Our Data Protection Officer
If you have any questions, please contact our data protection officer as follows:
German Data Protection Office - Datenschutzkanzlei Lenz GmbH & Co. KG
87435 Kempten Germany
For better comprehensibility, our data protection declaration does not differentiate between the sexes. For the purposes of equal treatment, corresponding terms apply to both sexes.
The meaning of the terms used, such as personal data or their processing, can be found in Article 4 of the EU Basic Regulation on Data Protection (DSGVO).
The personal data of users processed within the scope of this online offer include inventory data (e.g. name and addresses of customers), contract data (e.g. services used, names of agents, payment information), usage data (e.g. websites visited on our online offer, interest in our products) and content data (e.g. entries in the contact form).
Users include all categories of persons affected by data processing. This includes, for example, our business partners, customers, interested parties and other visitors to our online offer.
We guarantee that we collect, process, store and use your data only in connection with the processing of your enquiries and for internal purposes as well as to provide services or content requested by you.
Basis(s) for data processing
We process personal data of users only in compliance with the relevant data protection regulations. The user's data will only be processed in the following cases of legal permission:
- To provide our contractual services (e.g. processing of orders) and online services, or as required by law,
- if you have given your consent, or
- on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation and security of our online offer within the meaning of Art. 6 (1) (f)). DSGVO, in particular for range measurement, creation of profiles for advertising and marketing purposes, collection of access data and use of third-party services).
We would like to show you where the above legal bases are regulated in the DSGVO:
Data transmission to third parties
|Approval||Art. 6 Par. 1 lit. a. and Art. 7 DSGVO|
|Processing to fulfil our services and carry out contractual measures||Art. 6 Par. 1 lit. b. DSGVO|
|Processing to meet our legal obligations||Art. 6 Para. 1 lit. c. DSGVO|
|Processing to protect our legitimate interests||Art. 6 Para. 1 lit. f. DSGVO|
We would like to point out that due to the use of Google Analytics, data is transmitted when using our online offer.
Transfer of data to a third country or international organisation
Third countries are countries in which the DSGVO is not directly applicable law. In principle, this includes all countries outside the EU and the European Economic Area.
No data will be transmitted to a third country or an international organisation without your consent or without a legal basis.
Storage period of your personal data
We adhere to the principles of data economy and data avoidance. This means that we only store the data you provide us for as long as necessary to fulfil the aforementioned purposes or as long as the various storage periods stipulated by the legislator. If the respective purpose expires or after the expiry of the corresponding periods, your data will be blocked or deleted routinely and in accordance with the statutory provisions.
For this purpose, we have developed an internal company concept to ensure this procedure.
Contact with idcom GmbH & Co. KG
If you contact us via e-mail or contact form, you agree to the electronic communication. In the context of contacting us, personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. Your data is transmitted securely (SSL-encrypted). The information you provide will only be stored for the purpose of processing your inquiry and for possible follow-up questions.
We would like to give you the legal basis for this:
|agreement||Art. 6 par. 1 lit. a. and Art. 7 DSGVO|
|Processing to fulfil our services and carry out contractual measures||Art. 6 Para. 1 lit. b. DSGVO|
|Processing to protect our legitimate interests||Art. 6 Para. 1 lit. f. DSGVO|
We use software for the maintenance of customer data (CRM system) or comparable software based on our legitimate interests (efficient and fast processing of user enquiries).
The system is operated by us in-house. Therefore, no data will be passed on to third parties.
We would like to point out that e-mails can be read or changed during transmission without authorization and unnoticed. Furthermore, we would like to point out that we use a software for filtering unsolicited e-mails (spam filter). The spam filter can reject emails that have been falsely identified as spam by certain features.
What rights do you have?
a) Right to information
You have the right to obtain information about your stored data free of charge. Upon request, we will inform you in writing what personal data we have stored about you in accordance with applicable law. This also includes the origin and recipients of your data as well as the purpose of data processing.
b) Right to correction
You have the right to have your data stored with us corrected if it is incorrect. You can request a restriction of the processing, e.g. if you dispute the accuracy of your personal data.
c) Right to block
You can also have your data blocked. To ensure that your data can be blocked at any time, this data must be kept in a lock file for control purposes.
d) Right to cancellation
You can also request the deletion of your personal data, as far as no legal storage obligations exist. If such an obligation exists, we will block your data on request. If the relevant legal requirements are met, we will delete your personal data even if you do not request it.
e) Right to data transferability
You are entitled to require us to provide the personal data transmitted to us in a format that permits the transmission to another location.
f) Right of appeal to a supervisory authority
You have the opportunity to contact one of the data protection supervisory authorities with a complaint.
to turn it around.
Bayerisches State Office for Data Protection Supervision (BayLDA)
Promenade 27, 91522 Ansbach Germany
Phone: +49 981 53-1300
Fax: +49 981 53-981300
You can open the complaint form of the Bavarian Data Protection Authority via the following link: https://www.lda.bayern.de/de/beschwerde.html
g) Right of objection
You have the possibility to revoke the use of your data for internal purposes with effect for the future at any time. All you need to do is send an e-mail to email@example.com However, such revocation does not affect the legality of the processing procedures carried out by us up to that point. This does not affect data processing with regard to all other legal bases, such as the initiation of contracts (see above).
Protection of your personal data
We take contractual, organisational and technical security measures in accordance with the state of the art in order to ensure that the provisions of data protection laws are observed and thus to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons.
The security measures include in particular the encrypted transmission of data between your browser and our server. A 128-bit SSL (AES 128) encryption technique is used for this. This includes your IP address.
Your personal data will be protected in the following ways (excerpt):
a) Protecting the confidentiality of your personal data
In order to protect the confidentiality of your personal data stored with us, we have taken various measures for access, access and access control.
b) Protecting the integrity of your personal data
In order to maintain the integrity of your personal data stored with us, we have taken various measures for passing on and input control.
c) Maintaining the availability of your personal data
In order to maintain the availability of your personal data stored with us, we have taken various measures for order and availability control.
The security measures in use are continuously improved in line with technological developments. Despite these precautions, due to the uncertain nature of the Internet, we cannot guarantee the security of your data transmission to our online offer. Therefore, any data transmission from you to our online offer is at your own risk.
Protection of minors
Persons under 16 years of age may not transmit any personal data to us without the consent of their legal guardians. Personal information may only be made available to us by persons under the age of 16 with the express consent of their legal guardians or by persons under the age of 16 or over. These data will be processed in accordance with this data protection declaration.
Our online offer: Browser Cookies
Control of cookies by the user
Browser cookies: You can set all browsers to accept cookies only on request. Also, only cookies whose pages are currently being visited can be accepted. All browsers offer functions that enable the selective deletion of cookies. The acceptance of cookies can also be generally switched off, however, if restrictions in the user-friendliness of this online offer have to be accepted.
Use of First-Party Cookies (Google Analytics Cookie)
Log Google Analytics cookies:
- Google Analytics collects and groups your information. All activities during a visit are summarized. By setting Google Analytics cookies, a distinction is made between users and unique users.
- Google Analytics cookies also store information about the start and end time of a visit to the website and how many pages you have viewed. When the browser is closed or the user is inactive for a long time (default 30 minutes), the user session is terminated and the cookie records the visit as finished. The date and time of the first visit are also recorded. The total number of visits per unique user is also logged. External link: http://www.google.com/analytics/terms/de.html
You can prevent Google from collecting the data generated by the cookie and relating to the use of the online offer (including your IP address) and from processing this data by Google by downloading and installing the following link in the browser plug-in:
External link: http://tools.google.com/dlpage/gaoptout?hl=en.
Further information can be found under the item web analysis service Google Analytics / Universal Analytics.
Lifetime of used Cookies
Cookies are managed by the web server of our online offer. This online offer uses:
Transient cookies/session cookies (one-time usage process), lifetime: Until this online offer is closed.
Persistent cookie (permanent browser identification), lifetime: up to 6 months.
Disable or Remove Cookies (Opt-Out)
Every web browser offers possibilities to restrict and delete cookies. For more information, please visit the following websites:
- Internet Explorer: http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9
- Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
- Google Chrome:https://support.google.com/chrome/answer/95647?hl=en
- Safari: https://support.apple.com/de-de/HT201265
Web Analytics Service Google Analytics / Universal Analytics
We use Google Analytics, a web analysis service of Google Inc. ('Google'). Google Analytics uses'cookies', which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this online offer is usually transferred to a Google server in the USA and stored there. Data is therefore transferred to a third country. It is taken into account that appropriate/adequate guarantees are available and that you have enforceable rights and effective remedies at your disposal.
You can obtain a copy of the appropriate guarantees by clicking on the links below:
- Privacy Shield: https://www.privacyshield.gov/list
- Standard contractual clauses: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2010:039:0005:0018:EN:PDF
However, in the event that IP anonymisation is activated in our online offer, Google will reduce your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area beforehand.
We point out that this online offer uses Google Analytics with the extension'_anonymizeIp()' and therefore IP addresses are only processed further in abbreviated form in order to exclude a direct personal relationship.
We also use Google Analytics reports to track demographic characteristics and interests.
You can also prevent Google from collecting the data generated by the cookie and relating to the use of the online offer (including your IP address) and from processing this data by Google by downloading and installing a browser plug-in via the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
As an alternative to the browser plug-in or within browsers on mobile devices, the following link applies to set an opt-out cookie that will prevent Google Analytics from collecting data in the future within this online offer (this opt-out cookie only works in this browser and only for this domain, delete the cookies in this browser, click the link again):
Click here to disable Google Analytics.
Web analysis service eKomi
We use the evaluation software of eKomi Ltd. for the purpose of supplier and product evaluations by our customers and to increase the quality of our online offer.
After the purchase you can give an anonymous evaluation of the experiences with our online offer. After processing your order you will receive an e-mail via eKomi asking for a rating. With this e-mail you will receive a link to the corresponding evaluation mask. The submission of an evaluation is voluntary and not obligatory for you. There is no transmission of personal data to eKomi. Only an anonymous order ID is sent. In addition, eKomi is obliged to handle the data transmitted by you in accordance with the Federal Data Protection Act and takes all necessary technical and organisational measures which serve the security of your data.
You can object to this use of your data at any time by sending an e-mail to firstname.lastname@example.org
Web Analysis Service Visual Website Optimizer
We use the web analysis service Visual Website Optimizer for optimization and marketing purposes. Pseudonymised visitor data is collected, evaluated and stored. Pseudonymous user profiles can be created and evaluated from these files for the same purpose. Data is collected via cookies. These cookies serve, among other things, to recognize the browser and thus enable a more precise determination of statistical data. The IP address of the user is pseudonymised immediately after collection and before it is stored in order to exclude the possibility of personal contact.
You can object to the collection and storage of your pseudonymised visitor data for the future. To do this, you must obtain an opt-out cookie from VWO via the following link. This means that no visitor data of your browser will be collected and stored at VWO in the future: https://vwo.com/opt-out/
The opt-out cookie is set by VWO.
Web analysis service Hotjar
We use Hotjar, a web analysis tool from Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta ( Hotjar ).
Hotjar records the interactions of randomly selected individual users with the website in anonymized form. This creates a protocol of e.g. mouse movements and clicks with the aim of pointing out possible improvements to the respective website. In addition, information about the operating system, browser, incoming and outgoing links, geographical origin, as well as resolution and type of device are evaluated for statistical purposes. The information generated by the tracking code and cookie about your visit to our website is transmitted to and stored on Hotjar servers in Ireland. This information is not personal and will not be passed on by Hotjar to third parties.
If you do not want a recording, you can disable it on all websites using Hotjar by setting the DoNotTrack header in your browser. Information on the opt-out option can be found on the following page: http://overheat.de/opt-out.html.
More information about Hotjar can be found at https://www.hotjar.com/
Using Google Tag Manager
We use the Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tag Manager only implements tags. No cookies are set and no personal data is collected. The Google Tool Manager triggers other tags that may collect data. The Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, it remains valid for all tracking tags if they are implemented with the Google Tag Manager. More information about the Google Tag Manager can be found under the following link: http://www.google.de/tagmanager/use-policy.html
You have the option of preventing all Google Tag Manager tags from being sent. To do this, click on the opt-out link below to place the Google Tag Manager opt-out cookie in your browser:
Click here to be excluded from Google Tag Manager.
Use of Google Maps
Detailed details on transparency and options as well as the data protection regulations can be found in the data protection center of google.de: https://www.google.de/intl/de/policies/privacy/?fg=1
Google AdWords - Conversion Tracking
We use the online advertising program'Google AdWords' and conversion tracking as part of Google AdWords. The conversion tracking cookie is set when you click on an ad served by Google. These cookies expire after 30 days and are not used for personal identification. If you visit pages of this site and the cookie has not expired, Google and we may recognize that you clicked on the ad and were redirected to this page. Each Google AdWords user receives a different cookie. Cookies cannot therefore be traced through the websites of Ad-Words users.
The information collected using the conversion cookie is used to generate conversion statistics for AdWords users who have opted for conversion tracking. We learn the total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. However, we do not receive any information that personally identifies you. If you do not wish to participate in tracking, you can object to this use by deactivating the Google Conversion Tracking cookie via your Internet browser under User Settings. They are not included in the conversion tracking statistics below.
We use the retargeting technology of Google Inc. ( Google ). This makes it possible to address you specifically with personalised, interest-related advertising if you have already become interested in our offers. The advertising media are displayed on the basis of a cookie-based analysis of the previous usage behavior, but no personal data is stored. In the case of retargeting technology, a cookie is stored on the user's computer or mobile device to collect anonymous data about interests and thus adapt the advertising individually to the stored information. The user is thus shown advertisements that most likely correspond to the respective product and information interests. You can permanently object to the setting of cookies for advertising preferences by downloading and installing the browser plug-in available under the following link: https://www.google.com/settings/ads/onweb/
Further information and the data protection regulations regarding advertising and Google can be viewed here: http://www.google.com/privacy/ads/
Bing Universal Event Tracking (UET)
On our website, data is collected and stored using Bing Ads technologies, from which user profiles are created using pseudonyms. This is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service enables us to track the activities of users on our website when they come to our website via ads from Bing Ads. If you access our website via such an advertisement, a cookie is placed on your computer. A Bing UET tag is integrated on our website. This is a code used in connection with the cookie to store some non-personal data about the use of the website. This includes the time spent on the website, which areas of the website were called up and via which display the users accessed the website. Information about your identity is not collected.
The information collected is transmitted to Microsoft servers in the United States and stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the website and the processing of this data by deactivating the setting of cookies. This may restrict the functionality of the website.
In addition, Microsoft may be able to track your usage across multiple electronic devices through cross-device tracking, enabling you to display personalized advertising on or in Microsoft Web pages and apps. You can disable this behavior at http://choice.microsoft.com/de-de/opt-out
Using Facebook Pixels
If you have given us your express consent by clicking a button provided for this purpose, we use the "Facebook Pixel" of, Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") on our website. This way, your behavior can be tracked after you see or click on a Facebook ad.
This process is designed to evaluate the effectiveness of Facebook ads for statistical and market research purposes and may help to optimize future advertising efforts. The data collected is anonymous to us, so it does not reveal your identity. However, Facebook stores and processes the data so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Usage Guidelines (https://www.facebook.com/about/privacy/). You can allow Facebook and its partners to serve ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
Consent to the use of the Facebook pixel may only be given by users who are older than 13 years of age. If you are younger, your parents or guardians must be asked for permission.
Using Facebook Connect (Single Sign On Procedure)
On our website, if you have a Facebook profile, you can register to create a customer account or register using the social plug-in Facebook Connect of the social network Facebook, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ( Facebook ), using the single sign-on technique. You can recognize the social plug-ins of'Facebook Connect' on this website by the blue button with the Facebook logo and the text'Connect with Facebook' or'Log in with Facebook' or'Sign in with Facebook'.
When you visit a page of this website that contains such a plug-in, your browser establishes a direct connection to Facebook's servers. Facebook sends the content of the plug-in directly to your browser and integrates it into the page. Through this integration, Facebook receives the information that your browser has called up the corresponding page of this website, even if you do not have a Facebook profile or are not currently logged on to Facebook. This information (including the IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.
The data transmitted by Facebook will be stored and processed by us to create a user account with the necessary data, if you have given Facebook permission to do so (title, first name, surname, address data, country, e-mail address, date of birth). Conversely, data from us can be transferred to your Facebook profile. This can be information on surfing or buying behavior. If you use the Facebook Connect button, you will also be notified of the exchange of your data on Facebook when you activate the button. You will also be given the opportunity to explicitly consent to access your Facebook user data and to publish information and activities on your Facebook profile.
This consent can be revoked at any time by sending a message to the contact option described below. The purpose and scope of data collection and the further processing and use of your data by Facebook as well as your rights and setting options for the protection of your privacy can be found in Facebook's data protection information: http://www.facebook.com/policy.php
If you do not want Facebook to associate the data collected via the website directly with your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the Facebook plug-ins from loading with add-ons for your browser, e.g. the Facebook Blocker (http://webgraph.com/resources/facebookblocker/).
The extended data protection mode is used here, which, according to the provider, does not initiate the storage of user information until the video(s) are played.
When you register for our e-mail newsletter, personal data is collected. These data are used by us for our own advertising purposes in the form of your e-mail newsletter, provided that you have expressly agreed to the following:
You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending an e-mail to us at email@example.com After cancellation your e-mail address will be immediately deleted from our newsletter distribution list and included in a file to ensure revocation.
With newsletter tracking, user behavior is recorded pseudonymously. This is the following pseudonymised data: Recipients, recipients less bounces, recipients in queue, recipients skipped, unique unsubscription rate, unique unsubscriptions, bounce rate, bounces (including hard and soft bounces), unique opening rate, unique openings, opening rate, openings, unique click rate, unique clicks, clicks, effective unique click rate, clicks to segment target groups.
We work together with an external service provider, Episerver GmbH, Wallstraße 16, D-10179 Berlin Germany, for the delivery of the newsletter. Your personal data will be forwarded to Episerver GmbH for sending the newsletter and will only be processed by Episerver GmbH in accordance with our instructions.
Newsletter tracking: If you have expressly consented before, a newsletter tracking (also called web beacons or tracking pixels) is used. When the newsletter is delivered, the external server can then record certain recipient data, e.g. the time of retrieval, the IP address or information on the e-mail program (client) used. The name of the image file is individualized for each mail recipient by appending a unique ID. The mail sender remembers which ID belongs to which e-mail address and can thus determine which newsletter recipient has just opened the e-mail when retrieving the image.
Passing on of personal data for order processing
The personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of contract processing, insofar as this is necessary for the delivery of the goods. We pass on payment data to the commissioned credit institution as part of the processing of payments.
When paying true PayPal, credit card from PayPal, direct debit from PayPal or - if offered -'purchase on account' true PayPal, we forward the payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxem-bourg (hereinafter'PayPal'). PayPal reserves the right to carry out credit checks for the payment methods credit card via PayPal, direct debit via PayPal or - if offered -'purchase on account' via PayPal. PayPal uses the result of the credit assessment in relation to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method. The credit report can contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. Address data is included in the calculation of the score values. For further information on data protection law, including the credit agencies used, please refer to PayPal's data protection declaration: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
If you decide to pay by credit card, payment is processed by the payment service provider Concardis GmbH, Helfmann-Park 7, 65760 Eschborn Germany, to whom we pass on the information provided during the order process together with the information about your order. Your data will only be passed on for the purpose of processing payments with the payment service provider ConCardis.
If payment is made by direct bank transfer, we will receive the credit note immediately. You provide the SOFORT GmbH (Sofort GmbH, Theresienhöhe 12, D-80339 Munich Germany) with the account number, bank code, PIN and TAN via the secure payment form, which is not accessible to us. IMMEDIATELY GmbH automatically and in real time sets up a bank transfer in your online bank account. The purchase amount due will be transferred immediately and directly to our bank account. If you choose the payment method "Sofortüberweisung", a pre-filled form containing our bank details will open at the end of the order process. In addition, the transfer amount due and the purpose of use are entered. You must enter the country in which the online banking account is located and the bank code in the form. To execute the instant transfer, you must enter the account number and PIN for logging into the online banking account and confirm by entering the TAN. The transaction will be confirmed immediately. In principle, every user can choose Sofortüberweisung as payment method if he has an activated online banking account with PIN/TAN procedure. Please note that for some banks the Sofortüberweisung is not yet available. Further information can be found on the website of the provider: https://www.klarna.com/sofort
Each company or trademark mentioned here is the property of the respective company. Trademarks and names are mentioned for information purposes only.
C. Russia-specific provisions
For users residing in the Russian Federation, the following applies:
The foregoing services of our online offer are not intended for citizens of the Russian Federation residing in Russia.
If you are a Russian citizen resident in Russia, you are expressly informed that any personal data that you provide to us via this online offer is entirely at your own risk and responsibility. You further agree that you will not hold us responsible for any failure to comply with Russian Federation laws.